Terms & Conditions

 

I do my very best to make your Síne Vasquez purchase straightforward. There are of course a few terms and conditions to bear in mind to make everything as clear and transparent as possible.

For terms and conditions for bespoke commissioned pieces please see the Commission T&Cs page.


Descriptions & photography

I always aim to represent the piece accurately with website imagery and descriptions. However each piece is handmade to order and unique, so slight variations in colour and texture are possible, and measurements are approximate and may vary slightly.


Prices & Terms of Sale

Prices are given in Euro. Pieces are clearly priced on the website. In the rare event of unexpected price changes, you will be contacted and asked if you wish to proceed with your purchase. Customers purchasing for delivery outside of the EU are liable for any import duties or taxes incurred.

On receipt of order you will be sent an order confirmation email, which constitutes a legally binding contract. Only adults (aged 18 and over) and those who are lawfully entitled to enter into a legally binding contract are permitted to make a purchase from this site or from Síne Vasquez Jewellery in any form.


Payment methods

Payment is made by Shopify Payments (processed by Stripe). Card details are not saved by Síne Vasquez Jewellery or passed on to third parties.

(For commissioned pieces, payment is made by bank transfer).

All orders are subject to acceptance and availability and pieces must be paid for in full prior to shipping.

All pieces remain the property of Síne Vasquez Jewellery until full payment has been received.


Order times

As each piece is made to order, orders usually take between 6-8 weeks to fulfill. If you require your piece for a specific date please get in touch before ordering and I’ll do my best to facilitate this if at all possible.

For rings please also make sure you check your ring size for the specific finger the ring is to be worn on. You can find sizing tips here or email me at info@sinevasquezjewellery.ie if you're not sure of sizing.


Order cancellation

Orders must be cancelled or amended within 48 hours of order placement. 


Delivery

See the delivery page for details of delivery.


Returns & Exchanges

If you wish to return your piece for any reason you can do so within 14 days of receipt. 

Here’s how to go about this:

  • Please contact me first to let me know you wish to return the item so that I can facilitate the return.
  • Please return the piece unworn and in original packaging.
  • As I offer free worldwide delivery, this delivery cost will be deducted from the refund amount (the only exception to this is the unlikely event that the item is faulty on arrival).
  • Refunds will only be credited to the card / payment method that was used to make the initial purchase. Please allow 14 days from receipt of your returned item for the return to be processed.
  • Returns are at your own expense and it is recommended that you use a secure, trackable service. Síne Vasquez Jewellery cannot accept responsibility for any item that is lost, stolen or damaged in transit.
  • Refunds are only available on standard collection pieces. Refunds cannot be given for bespoke, remodelled, engraved, personalised, or customized pieces.

  • Faulty Items

    All pieces are made and finished with great care by me in my Dublin studio. In the unlikely event of a piece being faulty or damaged on delivery, please email me as soon as possible at info@sinevasquezjewellery.ie so that I can arrange replacement or refund. Síne Vasquez Jewellery cannot however be held responsible for any indirect loss or damage associated with a piece of jewellery arriving late or damaged. Jewellery can only be replaced or repaired if it was already damaged on delivery to you. Any piece that is returned as faulty will be assessed and if it is determined that damage is considered to be as a result of accidental damage or wear, it will not be replaced or repaired free of charge. In this case a quote for repair can be arranged if desired. 


    Website & Design Content 

    All content on this website including images, graphics and text is the property of Síne Vasquez Jewellery. All jewellery designs featured on this website are the property of Síne Vasquez Jewellery.

    If you would like to feature fully credited images of Síne Vasquez Jewellery in the media, please contact me at info@sinevasquezjewellery.ie to request permission.

    Usage of this website implies acceptance of its terms and conditions.

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